GENERAL TERMS AND CONDITIONS OF SALE
I – GENERAL PROVISIONS
This website is published by GROOMING ACCESS, now PET GROOMING, a company with share capital of €2,500, whose registered office is located at 4 Boulevard de Chinon, Ballan-Miré (37510), France – SIRET No.: 834 078 149 00012 – VAT No.: FR 52 834 078 149.
The website is hosted by OVH SAS, a company with share capital of €10,059,500, whose registered office is located in Tourcoing, France – SIRET No.: 424 761 419 00045.
GROOMING ACCESS provides an online sales service for products intended for professional customers, available on the website www.petgrroming.fr.
These General Terms and Conditions of Sale apply to all orders and transactions placed through the website www.grooming-access.com by professional buyers, whether natural persons or legal entities, purchasing from our company, as well as to all orders placed by telephone or directly at our premises.
By placing an order, the Customer acknowledges having read the specific conditions of sale displayed on the website and expressly agrees to accept them without reservation. These General Terms and Conditions of Sale govern the contractual relationship between PET GROOMING and its Customer, and both parties accept them without reservation. These General Terms and Conditions of Sale shall prevail over any other terms and conditions contained in any other document, unless otherwise expressly agreed in writing in advance.
These General Terms and Conditions of Sale apply to both domestic and international sales, as defined by the Vienna Convention of 11 April 1980 on Contracts for the International Sale of Goods.
II – PRICES AND PAYMENT TERMS
Our prices are quoted exclusive of VAT and exclusive of handling and delivery charges. All shipments shall be made only once payment has been secured (cheque submitted with the order, credit/debit card or bank transfer). Any other payment terms are subject to the prior and express approval of management.
As payments are due in full, no discount for early payment may be granted. Any conditions and discounts indicated do not apply to wholesalers or professional resale activities.
Our goods are invoiced at the price applicable on the date the order is registered. Prices may be revised without prior notice depending on exchange rates, supply conditions, raw material costs or following an agreement reached between the parties.
Unless an extension has been requested by the Customer in due time and expressly granted by PET GROOMING, failure to pay for the goods by the agreed due date shall result in the immediate payment becoming due of any other outstanding invoice, including invoices for which deferred payment terms had previously been accepted, as well as a late-payment penalty calculated at a rate equal to three times the statutory interest rate.
In such circumstances, PET GROOMING reserves the right to cancel any other orders in progress. However, such penalties shall only become payable after formal notice to pay has been issued stating our intention to claim them.
In addition to these penalties, a fixed compensation fee of €40 shall be charged for debt recovery costs.
III – SHIPPING AND DELIVERY TIMES
All our equipment may be collected immediately from our premises. For distance sales, we select the shipping method best suited to each parcel. The carriers selected by us are able to provide us with information regarding the location of your shipment at any time.
We reserve the right to decide whether or not to keep unavailable items on backorder.
Orders are processed upon receipt and delivered within 24 to 72 working hours, except in cases of force majeure, including freight disruptions, strikes, accidents, supply shortages, etc.
For orders placed through the website www.petgrooming.fr, the automatic recording systems shall be deemed valid evidence of the nature, content and date of the order.
PET GROOMING confirms acceptance of the Customer's order by email sent to the email address provided by the Customer. The sale shall only be deemed concluded upon confirmation of the order.
Delivery times are given for information purposes only and represent our best estimate. Any delay in delivery shall under no circumstances entitle the Buyer to cancel the sale, refuse the goods or claim damages or compensation.
If the Customer refuses to accept delivery, the cost of returning the goods shall be invoiced to the Customer.
For deliveries outside Metropolitan France, shipping charges are calculated according to the actual cost. Please contact us for further information.
A minimum order value of €20 excluding VAT is required for any shipment.
The Customer must check that the delivered goods conform to the order upon receipt and before signing the carrier's delivery note.
Any irregularity or damage identified must be clearly stated in the form of handwritten reservations on the delivery note and accompanied by the Customer's signature.
A registered letter must then be sent to the carrier within 72 hours, with a copy sent to our company.
IV – CONFORMITY OF GOODS AND WARRANTY
Our products comply with French legislation and the French standards currently in force.
We cannot be held liable for the consequences of any use of our products that is not recommended or, in particular, any use that does not comply with PET GROOMING's instructions or accepted professional practices.
The equipment sold is covered by a statutory two-year warranty from the invoice date against manufacturing defects or faults.
The warranty is limited to the replacement of the part acknowledged to be defective.
The warranty does not cover external components, including but not limited to cables, plugs, switches, remote controls, batteries, etc.
The warranty does not apply to replacements or repairs resulting from normal wear and tear, damage or accidents caused by negligence, lack of supervision or maintenance, the occurrence of corrosion, defective installation, or any other defect beyond PET GROOMING's control.
This warranty shall not apply if the Customer modifies or has the supplied equipment repaired without first obtaining our express consent.
All outbound and return shipping costs shall always be borne by the Customer.
Under no circumstances does the warranty give rise to any entitlement to damages or compensation.
All warranty work is carried out exclusively at our premises located at:
PET GROOMING
4 Boulevard de Chinon
37510 BALLAN-MIRÉ
FRANCE
including repairs, replacements, etc.
Irrespective of any commercial warranty granted, the products remain covered by the statutory warranty of conformity and the statutory warranty against hidden defects, as defined by Articles L.211-4 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code.
V – SHARPENING SERVICES
The sharpening services provided by PET GROOMING are maintenance services separate from the sale of products and, as such, are not covered by any statutory or commercial warranty, except where otherwise required by mandatory law.
These services are performed in accordance with accepted professional standards and are subject to an obligation to exercise reasonable care and skill, rather than an obligation to achieve a specific result.
Return shipping costs shall always be borne by the Customer. Return shipping may be free of charge when the sharpened items are shipped together with an order reaching the applicable minimum order value.
The Customer expressly acknowledges that the quality, durability and effectiveness of sharpening depend directly on the conditions in which the equipment is used, maintained, transported and stored after it has been returned to the Customer.
In this respect, using sharpened equipment on an animal whose coat has not been washed beforehand may immediately or prematurely impair the sharpness of the equipment, particularly due to the presence of sand, dust, residues or any other abrasive particles.
The Customer also acknowledges that any fall, impact, improper handling, lack of maintenance or improper storage occurring after the equipment has been returned shall immediately render the sharpening service ineffective and void any related claim.
Consequently, no complaint, warranty claim, refund, credit note, return or additional free service may be demanded from PET GROOMING in connection with any loss of effectiveness, premature wear or deterioration of the equipment resulting directly or indirectly from improper use, an external cause or an incident occurring after the equipment has been returned to the Customer.
VI – AFTER-SALES SERVICE AND REPAIRS
PET GROOMING's after-sales service exclusively covers defects affecting equipment parts and components when the equipment has been used normally, for its intended purpose and in accordance with the recommended operating and maintenance instructions.
All warranties are excluded in the event of misuse, impact, dropping, lack of maintenance, modification, unauthorised dismantling or any cause external to the product.
For repairs to BTS3008, BTS3000 and BTS2400 dryers/blasters, the following warranties apply:
- Z103 carbon brushes: 6-month warranty;
- M657 switch: 1-year warranty;
- M659 motor: 1-year warranty;
- M658 variable speed controllers: 1-year warranty;
- M6602 printed circuit boards: 2-year warranty;
- Ozone generator: 1-year warranty;
- M661A (400 W) and M661B (1,000 W) heating elements: 1-year warranty.
These warranties apply provided that the equipment has been used correctly.
Any part replaced as part of the after-sales service is covered by a 6-month warranty from the date of replacement.
For clippers, the motor is covered by a 2-year warranty. Drive components, including the hinge and drive lever, are covered by a 1-year warranty.
The warranty does not cover normal wear and tear of parts, damage resulting from improper or unsuitable use, or deterioration caused by an event external to the equipment.
Under no circumstances shall any after-sales service operation have the effect of extending the original warranty period of the equipment, except where otherwise required by mandatory law.
VII – FORCE MAJEURE
Circumstances beyond our control that prevent or hinder the performance of our obligations shall be considered events of force majeure and shall release us from any liability.
Events of force majeure include, but are not limited to, labour disputes affecting the operation of the business, fires, interruptions or difficulties in the supply of raw materials or energy, etc.
VIII – COMPLAINTS, EXCHANGES AND RETURNS OF GOODS
A – Direct Sales
The Customer has 14 days from receipt of the goods to evaluate the products.
In the event of an exchange or refund request, the Customer must return the item(s) in new condition, in their original and completely undamaged packaging. The equipment must not have been used and must be returned together with all accessories, operating instructions and documentation to:
PET GROOMING
4 Boulevard de Chinon
37510 BALLAN-MIRÉ
FRANCE
Return shipping shall be carried out at the Customer's expense and risk.
Where the right of withdrawal is exercised, PET GROOMING shall refund the amounts paid by the Customer using the same payment method used for the original order.
The refund shall be made within 14 days.
A handling fee of €50 excluding VAT shall apply.
B – Resellers and Professional Customers
Any complaint concerning the quality or quantity of the goods received, or any delivery error, must be made within 48 hours of receipt of the order.
After this period, no complaint shall be accepted.
Returns of goods due to defects or for exchange shall only be accepted with our prior approval.
Where goods are returned due to a defect or for exchange, the products must be returned to us within 8 days from the date of receipt, in their original, undamaged packaging and in new condition.
Outbound and return shipping costs shall remain the responsibility of the Customer.
Money-Back Guarantee: This applies only with the prior approval of our Sales Department.
Your request must be made within 48 hours of receipt of the goods.
Products must be returned within 8 days in their original, undamaged packaging and in new condition.
Shipping costs remain the responsibility of the Customer.
Refunds shall be issued in the form of a credit note to be deducted from the next invoice or by another agreed method.
A handling fee of €50 excluding VAT shall apply.
The credit note is valid for one year.
IX – RETENTION OF TITLE
Our goods shall remain our property until the purchase price has been paid in full, including principal amounts and any related charges.
Acceptance of deliveries or of documents relating to such deliveries shall constitute acceptance of this retention-of-title clause.
Payment of the price shall only be deemed complete once the funds have actually been received.
Nevertheless, the transfer of risk shall take place as soon as the goods are handed over either to the Customer or the Customer's representative, or to the carrier, where applicable.
From the moment the goods are handed over, the Customer shall bear all related costs, including storage and preservation costs, and shall assume liability for any damage that the goods may cause.
The Customer undertakes to obtain appropriate insurance coverage in this respect.
X – LEGAL INFORMATION
The provision of personal information collected for the purposes of distance selling is mandatory, as such information is essential for processing and delivering orders and for issuing invoices and warranty agreements.
Failure to provide the required information shall result in the order not being validated.
In accordance with the French Data Protection Act ("Informatique et Libertés"), the processing of personal information relating to Customers has been declared to the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés – CNIL) under registration number 1903284.
Pursuant to Article 34 of the French Law of 6 January 1978, the Customer has the right to access, modify, rectify and delete personal data concerning them and may exercise these rights by contacting PET GROOMING.
PET GROOMING also undertakes not to disclose its Customers' contact details to any third party, whether free of charge or in exchange for payment or other consideration.
XI – DISPUTES
Any dispute relating to the interpretation or performance of these General Terms and Conditions of Sale shall be governed by French law and shall fall within the exclusive jurisdiction of the Commercial Court of Tours, France, including in the event of an incidental claim, third-party proceedings and/or multiple defendants.